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What doctors and computer techs have in common September 28, 2011

Posted by mareserinitatis in computers.
Tags: ,

I don’t particularly care to deal with either doctors or computer techs.  Occasionally, you’ll find an awesome one…but a lot of them can be a pain.

When I was an undergrad, I was trying to get a poster printed at the computer center on campus.  Tried most of the day, and nothing seemed to be working.  Finally, I asked them if they had any NT computers that could print to the plotter.  Yeah…but they claimed it would make no difference.  I didn’t care.  I went to the computer running NT (which is what I’d been using on the lab computer), and was able to print it off without a hitch.  On the way out the door, the guy was still insisting that it shouldn’t have made a difference.

The problem seems to be that some computer techs think that they are always dealing with computer illiterates.  Maybe relative to them, I am, but that doesn’t mean I’m stupid, either.  When my computer started giving me problems, the first thing I did was to back it up and then start running the disk repair utilities.  When they crashed, I ran a hardware check.  Sure enough, there’s an error, so I wrote down the code and looked it up.

I tried to get things fixed through the warranty program I purchased (non-apple), and they said it could be 3-4 weeks before I get my computer back…and I would have to mail it out of state.  Sorry, but there’s no way I can go without it for a month.

Instead, I opted to call the two companies in town that do apple repairs.  The first person was not terribly helpful.  I told him it was a hard-drive error, and he said he would still have to run the diagnostic to see if it was.  Hello?!  If I can give you the number, it’s pretty obvious you’re just trying to gouge me.

The other person, however, took the number, talked to me on the phone about what I wanted for a replacement and said he could order and have it in by Thursday.  He asked if I was okay with restoring my data to the new hard drive, and since I was, he said it would probably take 1/2 hour to swap hard drives, so he could do it while I waited.

Guess which person I’m going to take my business to?

On a slightly related note, I feel naked not having my computer bag with me all the time.

Blue screen of (MacBook) death September 26, 2011

Posted by mareserinitatis in computers, meta.
Tags: , , ,
1 comment so far

I didn’t know that macs had a blue screen of death, but I encountered it.  On Saturday, I was working, when suddenly my desktop disappeared and was replaced with deep blue nothing and a moving cursor.

Not good.

I hooked up an external drive, backed everything up (once I rebooted), and then ran some diagnostics.  Looks like my hard drive bit the dust.

I’m in the midst of waiting for things to go through the red tape for the warranty (non-apple) that came with the computer when I bought it.  (The U bookstore was selling specially priced bundles.)  So far, they said I needed to provide a copy of the original receipt.

Yeah, right.

Fortunately, UMN bookstore actually had a copy and sent it to me, and I’ve passed it along.  No clue how long this will take.

So, anyway, now you know I might not be around too much until it’s fixed except maybe on twitter (because that’s the only thing easy enough to read on my iPhone).


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